Information Technology Support

Alerts

Please refer to the 24/7 Help Desk for up-to-date alerts and service status of various systems across campus.

Support

IT support is available to faculty and staff Monday through Friday from 8 a.m. until 5 p.m. Students may get assistance at the 24/7 HelpDesk in person, by phone 626-8324 or via chat.

Requesting IT Support or Equipment Checkout
Email your request or call 520-621-1386. We are located in room 103.

Computer support is provided by Caleb and Leticia to the College of Education faculty and staff. Examples of services we provide include computer specifications, configuration, and installation; Windows and Macintosh operating system support; application installation and troubleshooting; anti-virus and anti-spyware software installation, updates, monitoring, and removal and peripheral (smartphones, printers, scanners) support and configuration. Check our FAQ section below for more information.

Equipment checkout is also provided and is available to faculty and staff: laptops, projectors, video cameras, DVD players, webcams, and computer speakers.  (For workshops using multimedia equipment and editing software, visit the UITS Workshops page.) 

The Electronic Classroom (EDUC 102) is an instructional computer classroom available to College of Education faculty. Please email Mike Griffith to reserve room 102.

COE Supported Classroom: Classrooms 102, 312, 437, 455, and 530 are supported by COE Instructional Support. Email instructional support for reservations and assistance. 

FAQ's

Instructions are available on the UITS website. Of course, if you have any questions or need additional assistance, please don't hesitate to contact COE Computer Support at 621-1386.

Yes, go to the UA NetID and click on Change Password.

Phishing Scam emails may make their way into your UA email account. Your IT Support staff reminds you that the UA will NEVER ask you to reveal personal information, such as passwords or other restricted data by email, phone, text or other means of communication.  Do not respond to these emails.

  • DO delete suspicious messages immediately.
  • DON'T click on any links in the message.
  • NEVER respond to an unsolicited email, or supply personal information as requested by an email, even if the message looks real.
  • NEVER supply your passwords or other sensitive information via an email message. No legitimate organization will request your password or other types of sensitive information via an email message.

Your IT Support staff recommends you contact us with your computing needs. We will put together a discounted quote for a Dell or Mac from this list and email it to your administrative staff for processing and purchasing. When you receive your new computer, please deliver it to the IT Support staff so that we may configure and install the necessary software.

Use these configuration settings to set up UAConnect365 email on your smartphone or tablet.

All UA employees, student workers and DCCs with UA NetIDs are required to complete annual security awareness training. Follow these instructions on how to enroll and complete the training.

After you are enrolled in NetID+, you can generate bypass codes to use as a second factor of authentication. Bypass codes are useful when traveling—especially during international travel, when cell phone carriers may charge additional fees for calls and texts.

Student workers who need to share calendars, delegate email or calendar, or share IM with career staff can be provisioned with a UAConnect365 account called Catworks. Their email address will be <netid>@catworks.arizona.edu. Please read and follow the directions completely before requesting an account.

NetID+ is the University of Arizona's two-step authentication solution provided by Duo. Two-step authentication adds an extra layer of security to your accounts by requiring:

  • Something you know (e.g., username and password)
  • Something you have (e.g., second passcode, mobile device, etc.)

Enroll multiple options to ensure you have the means to log in!

Complete instructions and training links are available for easy setup.

  • Visit http://netid.arizona.edu and click Manage NetID+ in the middle section.
  • Log into WebAuth (since your DUO Push is not active yet, you may need to have it call your phone to let you in) and choose Manage your Account.
  • Find your phone under My Devices.
  • Click Re-activate and open DUO on your phone and choose Re-activate next to University of Arizona. Note: It may not show this Re-activate, but instead show Add Account. Then choose scan QR code.
  • Scan the QR code using your phone on your computer screen and you’re all set.

Note: This only works if the new phone is the same phone number and type (iOS/Android) as your old phone.